Performance Measurement and Improvement

The Challenge

Continuous Process Improvement (CPI) and/or performance improvement efforts are being pursued by thousands of public and private organizations, and are mandated for federal processes through the Government Performance and Results and Modernization Act of 2011. The Act requires renewed emphasis from the federal government on strategic planning, performance measurement, performance reporting, and a drive to link performance data into agencies’ strategic planning and decision making processes. Government officials must clarify their mission, establish outcome goals, and define clear program strategies for achieving results. In most cases, these plans are subject to stakeholder, customer, and legislative review.

Leadership and Experience

Atlas Research has nationally-recognized expertise in performance measurement, performance improvement, Continuous Process Improvement (CPI), and program evaluation, most notably within the U.S. Department of Veterans Affairs (VA), Centers for Medicare and Medicaid Services (CMS), and academic and private health systems. Atlas experts bring significant methodological expertise and knowledge in evaluating public/private programs and services and assisting clients in designing and refining effective evaluation practices. Atlas was a key partner in VA’s successful establishment of the Office of Rural Health, where the team played an integral role in developing and managing over 600 rural Veteran-focused projects, and developed process, access, quality, and outcomes metrics for all projects nationwide.

Atlas has also partnered with Joint Commission Resources in supporting health care systems efforts to improve quality of care through VA’s National Continuous Survey Readiness (CSR) contract. Atlas consultants inform and train VA staff on Joint Commission standards, survey processes, national patient safety goals, core quality measures, and disease specific certifications; provide consultations on standards compliance and best practices; and organize advisory groups to strengthen CSR activities. Atlas is also supporting the Veterans Health Administration (VHA) Women’s Health Services (WHS) to conduct an assessment of care for women Veterans at each VA Medical Center (VAMC) to better understand the current state of resources and delivery of care. The team is responsible for optimizing assessment tools and processes for data management, coordinating and leading all site visits, and analyzing and reporting on findings and trends associated with WHS objectives to ensure that women Veterans, VHA’s fast growing cohort of patients, receive the care they deserve.

Atlas is dedicated to improving understanding and compliance with accreditation standards and processes. Beyond the primary goal of accreditation for health care facilities, we are committed to building meaningful and enduring relationships with facilities to ensure patients benefit from the highest of health care standards.

Services and Products

  • Baseline assessments
  • Training and professional development
  • Policy and procedure review
  • Delivery system redesign
  • Research, studies, and reports
  • Presentations and keynotes
  • Lean Six Sigma (LSS) methodologies
  • Baldridge Award survey criteria
  • AchieveGlobal (Zenger-Miller) Leadership Skills
  • Conflict Dynamics Profile assessment instruments
  • DDI Maximizing Performance (MAX) management system
  • Myers Briggs Type Indicator
  • Emotional Intelligence evaluation
David Seelke
Senior Vice President, Operations and Resource Management Improvement